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Complaints Procedure

Man Woman HandshakeCOMPLAINTS PROCEDURE
Adopted – 1 February 2010

HANDLING COMPLAINTS

In accordance with the Local Government Act 1974, the Local Government Ombudsman (LGO) has no jurisdiction over parish and town councils in England.

There are no statutory mechanisms in place should complaints be made against local councils in England.

To assist local councils to deal with complaints they receive, a copy of LTN 9 is available from the Clerk.

This outlines whether a complaints procedure is appropriate or whether other procedures or bodies should be contacted.

This page is an example of a shortened version of the Town Council Complaints procedure.

How would you like the Town Council to spend the recent £25,000 grant we were awarded?

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Upcoming Events

Mar
23
Thu
2017
2:30 pm PopIn Coffee Club @ Llangogoch Church Centre
PopIn Coffee Club @ Llangogoch Church Centre
Mar 23 @ 2:30 pm – 4:00 pm
PopIn Coffee Club Meet us at Llangogoch Church Centre 2:30pm to 4pm Tuesdays and Thursdays. PopIn Coffee Club is an afternoon meeting for retired persons who wish to have a chance to meet old and[...]
6:30 pm Twinning Association @ Village Hall
Twinning Association @ Village Hall
Mar 23 @ 6:30 pm – 10:30 pm
Dref Ffug Twinning Association Pirates of the Caribbean evening. Come along to our fun packed Pirates of the Caribbean evening. Where: Dref Ffug Village Hall, 7:30pm. Fancy dress prize for the best Pirate! No (live)[...]
Mar
24
Fri
2017
5:00 pm Cubs @ Llangogoch Church Centre
Cubs @ Llangogoch Church Centre
Mar 24 @ 5:00 pm – 6:30 pm
1st Dref Ffug Cubs For boys and girls aged 8 to 10 years. We meet term time in Llangogoch Church Centre on Fridays 6.00 – 7.30pm. This event is set up as a REPEATING EVENT[...]
Mar
26
Sun
2017
10:00 am St Mary’s Church @ St Mary's Church
St Mary’s Church @ St Mary's Church
Mar 26 @ 10:00 am – 11:00 am
St Mary’s Church in Dref Ffug Our regular services take place as follows: 11am 1st Sunday in the month: All Age Worship 11am 2nd Sunday in the month: Holy Communion 11am 3rd Sunday in the[...]
Mar
27
Mon
2017
5:00 pm Guides @ Scout Hut
Guides @ Scout Hut
Mar 27 @ 5:00 pm – 7:00 pm
Dref Ffug Guides Guides for younger and older girls. We meet at the Dref Ffug Scout Hut on Mondays from 6.00 – 8.00pm. It has been added to an Event Category = GUIDES This event[...]