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Complaints Procedure

Man Woman HandshakeCOMPLAINTS PROCEDURE
Adopted – 1 February 2010

HANDLING COMPLAINTS

In accordance with the Local Government Act 1974, the Local Government Ombudsman (LGO) has no jurisdiction over parish and town councils in England.

There are no statutory mechanisms in place should complaints be made against local councils in England.

To assist local councils to deal with complaints they receive, a copy of LTN 9 is available from the Clerk.

This outlines whether a complaints procedure is appropriate or whether other procedures or bodies should be contacted.

This page is an example of a shortened version of the Town Council Complaints procedure.

How would you like the Town Council to spend the recent £25,000 grant we were awarded?

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General Town Council Agenda Archive

2012 (10)
2011 (2)

General Town Council Minutes Archive

2012 (10)
2011 (5)

Planning Agenda Archive

2012 (5)

Planning Minutes Archive

2012 (4)

Finance Agenda Archive

2012 (6)

Finance Minutes Archive

2013 (1)
2012 (4)

Town Council News Archive

2012 (16)

Upcoming Finance Meetings

May
24
Thu
2018
2:30 pm PopIn Coffee Club @ Llangogoch Church Centre
PopIn Coffee Club @ Llangogoch Church Centre
May 24 @ 2:30 pm – 4:00 pm
PopIn Coffee Club Meet us at Llangogoch Church Centre 2:30pm to 4pm Tuesdays and Thursdays. PopIn Coffee Club is an afternoon meeting for retired persons who wish to have a chance to meet old and[...]
6:30 pm Twinning Association @ Village Hall
Twinning Association @ Village Hall
May 24 @ 6:30 pm – 10:30 pm
Dref Ffug Twinning Association Pirates of the Caribbean evening. Come along to our fun packed Pirates of the Caribbean evening. Where: Dref Ffug Village Hall, 7:30pm. Fancy dress prize for the best Pirate! No (live)[...]
May
25
Fri
2018
5:00 pm Cubs @ Llangogoch Church Centre
Cubs @ Llangogoch Church Centre
May 25 @ 5:00 pm – 6:30 pm
1st Dref Ffug Cubs For boys and girls aged 8 to 10 years. We meet term time in Llangogoch Church Centre on Fridays 6.00 – 7.30pm. This event is set up as a REPEATING EVENT[...]
May
27
Sun
2018
10:00 am St Mary’s Church @ St Mary's Church
St Mary’s Church @ St Mary's Church
May 27 @ 10:00 am – 11:00 am
St Mary’s Church in Dref Ffug Our regular services take place as follows: 11am 1st Sunday in the month: All Age Worship 11am 2nd Sunday in the month: Holy Communion 11am 3rd Sunday in the[...]
May
28
Mon
2018
5:00 pm Guides @ Scout Hut
Guides @ Scout Hut
May 28 @ 5:00 pm – 7:00 pm
Dref Ffug Guides Guides for younger and older girls. We meet at the Dref Ffug Scout Hut on Mondays from 6.00 – 8.00pm. It has been added to an Event Category = GUIDES This event[...]

Upcoming Planning Meetings

May
24
Thu
2018
2:30 pm PopIn Coffee Club @ Llangogoch Church Centre
PopIn Coffee Club @ Llangogoch Church Centre
May 24 @ 2:30 pm – 4:00 pm
PopIn Coffee Club Meet us at Llangogoch Church Centre 2:30pm to 4pm Tuesdays and Thursdays. PopIn Coffee Club is an afternoon meeting for retired persons who wish to have a chance to meet old and[...]
6:30 pm Twinning Association @ Village Hall
Twinning Association @ Village Hall
May 24 @ 6:30 pm – 10:30 pm
Dref Ffug Twinning Association Pirates of the Caribbean evening. Come along to our fun packed Pirates of the Caribbean evening. Where: Dref Ffug Village Hall, 7:30pm. Fancy dress prize for the best Pirate! No (live)[...]
May
25
Fri
2018
5:00 pm Cubs @ Llangogoch Church Centre
Cubs @ Llangogoch Church Centre
May 25 @ 5:00 pm – 6:30 pm
1st Dref Ffug Cubs For boys and girls aged 8 to 10 years. We meet term time in Llangogoch Church Centre on Fridays 6.00 – 7.30pm. This event is set up as a REPEATING EVENT[...]
May
27
Sun
2018
10:00 am St Mary’s Church @ St Mary's Church
St Mary’s Church @ St Mary's Church
May 27 @ 10:00 am – 11:00 am
St Mary’s Church in Dref Ffug Our regular services take place as follows: 11am 1st Sunday in the month: All Age Worship 11am 2nd Sunday in the month: Holy Communion 11am 3rd Sunday in the[...]
May
28
Mon
2018
5:00 pm Guides @ Scout Hut
Guides @ Scout Hut
May 28 @ 5:00 pm – 7:00 pm
Dref Ffug Guides Guides for younger and older girls. We meet at the Dref Ffug Scout Hut on Mondays from 6.00 – 8.00pm. It has been added to an Event Category = GUIDES This event[...]

Upcoming Town Council General Meetings

May
24
Thu
2018
2:30 pm PopIn Coffee Club @ Llangogoch Church Centre
PopIn Coffee Club @ Llangogoch Church Centre
May 24 @ 2:30 pm – 4:00 pm
PopIn Coffee Club Meet us at Llangogoch Church Centre 2:30pm to 4pm Tuesdays and Thursdays. PopIn Coffee Club is an afternoon meeting for retired persons who wish to have a chance to meet old and[...]
6:30 pm Twinning Association @ Village Hall
Twinning Association @ Village Hall
May 24 @ 6:30 pm – 10:30 pm
Dref Ffug Twinning Association Pirates of the Caribbean evening. Come along to our fun packed Pirates of the Caribbean evening. Where: Dref Ffug Village Hall, 7:30pm. Fancy dress prize for the best Pirate! No (live)[...]
May
25
Fri
2018
5:00 pm Cubs @ Llangogoch Church Centre
Cubs @ Llangogoch Church Centre
May 25 @ 5:00 pm – 6:30 pm
1st Dref Ffug Cubs For boys and girls aged 8 to 10 years. We meet term time in Llangogoch Church Centre on Fridays 6.00 – 7.30pm. This event is set up as a REPEATING EVENT[...]
May
27
Sun
2018
10:00 am St Mary’s Church @ St Mary's Church
St Mary’s Church @ St Mary's Church
May 27 @ 10:00 am – 11:00 am
St Mary’s Church in Dref Ffug Our regular services take place as follows: 11am 1st Sunday in the month: All Age Worship 11am 2nd Sunday in the month: Holy Communion 11am 3rd Sunday in the[...]
May
28
Mon
2018
5:00 pm Guides @ Scout Hut
Guides @ Scout Hut
May 28 @ 5:00 pm – 7:00 pm
Dref Ffug Guides Guides for younger and older girls. We meet at the Dref Ffug Scout Hut on Mondays from 6.00 – 8.00pm. It has been added to an Event Category = GUIDES This event[...]